CONSULTATION, DESIGN, PRODUCTION, FITTINg & our AFterCARE promise
How it works
We will visit you at home and listen carefully to you so that we understand exactly what your needs from the furniture are. We'll make suggestions on ways to achieve what you want. We'll show you samples of finishes, cabinet door styles and trim details, furniture fitments - anything you want to see first. We will survey the space and assess any particular access requirements. Home consultation is a free service within London, Kent & East Sussex, though we do also serve the rest of the country & beyond.
We will email you with a digital drawing of your project showing every detail and dimension you need. We'll listen to your feedback on the design and tailor it until you are completely happy. All design work is free in most cases.
We always aim for the fitting process to be painless. In order to maintain an absolute minimum of disturbance to your home life, we do as much as we possibly can in the workshop in advance of the fitting to avoid spending any more time than is absolutely necessary in your home. As a result, fittings are often completed within only a single day.
Our experienced fitted furniture installers are hand-picked. They are lovely people - your furniture will be safe in their hands and they will treat your home with the utmost respect.
We never cut anything inside our customer’s homes, we respect that we are working in your home and ensure that we will never leave a mess behind - floors and furnishings are all carefully protected. All our packaging materials are taken away at the end to be recycled, waste is removed and floors vacuumed.
MILKWOOD. BESPOKE FURNITURE HANDMADE AT THE OLD DAIRY
Your project will be handmade to order in our joinery workshop at The Old Dairy, on a farm surrounded by Kent woodland. Finishing is handled by our sprayers - years of experience shows in the unsurpassed quality of their work.
Our aftercare promise
Everything we make at Milkwood is guaranteed for a year. If there's a problem, we promise to fix it for you quickly.